Doctor Carpet

DO NOT USE THIS COMPANY!!!! This is perhaps the worst customer experience I have ever had with any "professional" service, and I use the term professional sarcastically because they are not professional. I am amazing how a company like this can still even be in business. From the first minute, all they did was try and upsell EVERYTHING. And it is interesting that they are a carpet cleaning service, yet the technician did not even wipe or take his shoes off when entering our home. Wouldn't you think that as a company that cleans floors, you would be more mindful of that? Ultimately, they overcharged me for service and left my carpets in worse condition than they were initially. And throughout my communication with the company, they are unwilling to fix the problem or provide any sort of resolution. I had purchased a Groupon for a carpet cleaning for up to eight rooms and 1750 sq ft in advance of scheduling. Upon arriving I did a walk-through with the service person (Roy) and showed him some areas of higher concern and concentration. We do have pets and there is also heavy traffic in some areas, which I noted. Roy informed us that he would need to do additional deep cleaning(of course at an additional fee) and also removal of pet stains. This was an additional$180.00. He did ask if we had done anything ourselves or previously and I told him that we do regularly vacuum and that about a year ago, we had a different professional company come out and do a cleaning. Even though the Groupon said it covered 1750 sqft and eight rooms, somehow he still calculated additional charges and stairs, leaving us with a $395 bill. I wouldn't be complaining if our carpets actually looked good and cleaned, but they look the opposite of that and in fact, in most areas, look worse than before the cleaning he performed. After letting the carpets dry overnight both my wife and I started to notice brown spots all over our carpets. I text Roy and he said to let it dry longer and it is called browning and should be better in a couple of days, and if it wasn't better to contact him. A couple of days passed and it was no better, in fact worse. I again text Roy and this time he said that it would need "neutralizing" and that it would cost an additional $60 for the trip out. Why on earth should we have to pay more for a job that was left unfinished and incomplete to begin with? It is a total scam! Instead of fixing the problem, the "owner" Amir claims that they are refusing to do business with us because they feel as though we are threatening them and disrespectful. No Amir, we are telling you that we are going to leave an honest review of your company, and giving you the opportunity to provide real service and correct it! We are asking you for a resolution. That isn't a threat. We will not pay more for a job that was left unfinished and incomplete. We have asked to speak with the owner who is unwilling to help or correct this situation. If you really want your floors and carpets cleaned, use someone else or do it yourself, because if you use Doctor Carpet, you'll be having to do it anyway after, the only difference is you'll be out a few hundred dollars to this scam of a company.

Thank for helping me with water damage. Roy was very professional, very friendly, joyful, and easy to talk to! When I called the office emergently I was promised 30 ETA, Roy showed up in 20 minute after I made several calls, and this company was the only one was responsive in timing manners. I’m happy with the outstanding service and pleased with way the work was done! Highly recommended, looking to do business with this company in the future 👍

Great experience. Easy to contact and schedule a cleaning. I was hoping the carpet can be salvageable and cleaned after the basement flooded, but Roi was honest and said they can clean as much as possible, but the carpet will still smell. He ended up just tearing up the carpet and pads and cleaning the concrete floor. It smells great now :) I am giving a 4 star review because I did not realize he didn't take the old carpet and pads to the dump, so now I need to figure out what to do with it.

I just got my carpet cleaned by Amir and he did a phenomenal job!!! MY carpets look brand new and the customer service was awesome! 10 stars!! Thanks guys!

Amir with Doctor carpet made my carpets look brand new! He was in an out very professional and focused! I definitely recommend Dr. carpet for all your carpet cleaning needs!! I am a real estate agent and will be referring oh my clients to this company! I finally found a permanent carpet cleaning company!